Refund policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn or unused
- With original tags attached
- In its original packaging
You will also need a receipt or proof of purchase.
To start a return, please contact us at: 📧 tami@tovegolf.com
If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
For any return-related questions, you can always contact us at: 📧 tami@tovegolf.com
Damages & Issues
Please inspect your order upon delivery.
If your item is:
- Defective
- Damaged
- Or you received the wrong item
Please contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you are unsure about your item, please contact us before purchasing.
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to get the item you want is to:
- Return the original item (once approved)
- Place a separate order for the new item
European Union Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
To qualify:
- Items must be unworn or unused
- Must include original tags and packaging
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note:
- Banks or credit card companies may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: 📧 tami@tovegolf.com